Frequently Asked Question

The device has offline issues

Last Updated 6 months ago

Execute reboot power {Disconnect the black cable and then reconnect it again}.
If the issues still exist, under our supervision remove the SIM card and reinsert i
- Note: The slot consists of two layers, so make sure to place the SIM card in the upper layer.
If the issues still exist, under our supervision try resolving it by manually executing a SIM switch.
- Note: The slot consists of two layers, so make sure to place the SIM card in the upper layer.
If the issues still exist, under our supervision insert the SIM card into your personal phone and test the internet connection.
- If the SIM card works on your phone, take photos of each step to document its proper operation. This will prove that the problem lies with any port on the industrial router. Then, escalate the case, along with all the evidence and contact phone number, to the support team.
- If the SIM card fails to function on both the router and your personal phone, take photos of each step to document its proper operation. This will prove that the problem in sim card. Then, escalate the case, along with all the evidence, Location and contact phone number, to the support team